VOLUNTEER POSITIONS WITH LABC SERVICES 

 Do you enjoy working with people, learning new skills, and giving back to other members of our community? Help make a difference in Jefferson County by being a part of a program that connects eligible, low-income families and individuals to free tax preparation services and earned tax credits.

We have volunteer positions available that provide a wide variety of opportunities and the application of a variety of skills and talents. No experience necessary – you will receive the training you need while serving a vital role in our community. With your help, families can better access the pathway to improved financial stability and bring dollars back into our local economy.

Our tax sites are located in community centers, churches, and businesses throughout Jefferson County. Our hours of operation vary by site but are available both day and evenings seven days a week. Our volunteers come from all walks of life and include students, professionals, and adults who take care of others at home. They range in age from 16 to over 80. So come join us, make new friends, and learn how taxes can be fun!

Through this program, all volunteers will receive some level of training – and those who choose to be tax preparers will become IRS trained and certified.

Volunteer hours/days are flexible – contact us to find the right role for you!

Volunteer Opportunities

Volunteer Income Tax Preparer

Volunteer Income Tax Preparers are the heart of the free income tax program. An income tax preparer prepares Federal and State income tax returns with easy-to-use software provided by the IRS. Since an understanding of tax law and proficiency in using tax preparation software is required, all Volunteer Income Tax Preparers will complete a training program that consists of classroom training and an online certification test. No prior tax knowledge or experience is necessary. After preparing a client’s taxes, volunteers will have their work “quality reviewed” prior to electronic filing. Preparers may also be training to provide basic financial coaching to clients and share information to help clients build financial stability. This is a great opportunity for people that want to learn more about taxes, like computers, enjoy working with the public and want to make a difference in their community!

Specific Tasks Include:

Prepare individual federal and state tax returns at designated sites
Ensure clients understand their tax returns
Provide answers to common client questions

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Greeter

Greeters are the first to meet the clients when they enter a tax site. They are welcoming and are there to ensure that the client meets the program qualifications and gets answers to basic questions. Greeter training includes a simple Standards of Conduct certification. This is a great opportunity for volunteers who do not want to prepare taxes but would like to be involved with the VITA program.

Specific Tasks Include:

Welcome clients to the site
Explain general eligibility guidelines
Screen to ensure they have necessary documents and identification to complete their taxes
Coordinate the intake process
Help with site navigation

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Interpreter

If you speak a language second to English, this might be the volunteer opportunity for you. Interpreter training includes a simple Standards of Conduct certification. Volunteer interpreters help to ensure that every family in the community has access to free income tax preparation services.

Specific Tasks Include:

Translate information gathered from non-English speaking clients to volunteer tax preparers in order to complete income tax returns
Ensure understanding and accurate interpretation of information exchanged between clients and tax preparers/community resource coordinators

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Financial Advocate

Financial advocates help clients understand the importance of financial wellbeing and ways to improve it

Specific Tasks Include:

Informing clients about Bank On certified accounts and helping them open one

Referring to additional financial empowerment organizations as needed

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Welcome to the Louisville Asset Building Coalition’s Free File free tax service!

If you meet their eligibility requirements, this tax service will help you e-file your federal and state returns at no cost to you. The program is very effective at helping you secure the best refund for you and your family. If you can shop online, and have a basic return we encourage you to try one of these options before coming to one of our VITA sites. It easy, effective and will save you time.

Before you get started, be sure you have a current email address so the tax software companies can notify you whether your tax return has been e-filed and accepted by both the IRS and any state(s) in which you may file.

My Free Taxes Program

Developed by TaxSlayer and United Way Worldwide, My Free Taxes is safe, secure and free. It also uses an interview process to guide you through the income tax filing process. This year, there are no income or form limitations to use the MyFreeTaxes program! Click on the button below to begin the process.

TaxSlayer also has a screenshot guide available to help navigate the program.

You should know that you can e-file your return with every assurance that your information is safe and not accessible to anyone else, including us! 

If you have any questions as you are using either software, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Thanks for your participation in our tax program!

VOLUNTEER TRAINING

VOLUNTEERS NEEDED!

15 locations – 7,754 Returns Filed & $10,000,000 in Refunds Last Year!

Volunteer information and training sessions are just around the corner! Feel free to review any of the resources below to get a head start on training or to complete the certification exam. We will be updating these resources up until tax season to ensure that our volunteers have all the tools and resources needed to pass the IRS certification test and be successful at our sites.

Volunteer Training (In-Person)

Tax Certification Training Dates

Saturday, 1/4/2025, 9:00 AM - Louisville Urban League, 1535 W. Broadway Louis KY 40203
Tuesday, 1/7/2024, 5:00 PM - Portland Promise Center, 1831 Baird Street Louis KY 40203
Wednesday, 1/8/2024, 9:00 AM - Bates, 728 Lampton Street Louis. KY 40203
Saturday, 1/11/2025, 9:00 AM - Louisville Urban League, 1535 W. Broadway Louis. KY 40203
Saturday, 1/11/2025, 9:00 AM - Shively City Hall, 3920 Dixie Hwy Louis. KY 40216
Tuesday, 1/14/25, 5:00 PM - Portland Promise Center, 1831 Baird St. Louis. KY 40203
Saturday, 1/18/2025, 9:00 AM - Louisville Urban League, 1535 W. Broadway Louis. KY 40203
Saturday, 1/18/2025, 9:00 AM - Portland Promise Center, 1831 Baird St. Louisville KY 40203

Contact Eurana Horton at This email address is being protected from spambots. You need JavaScript enabled to view it. to get signed up for one of the trainings.

In Person training is recommended for first time VITA preparers.

Be sure to complete our volunteer application if you are interested in volunteering this tax season!

Volunteer Training (Online)

Link and Learn Taxes

The IRS's definitive training program! Link and Learn allows you to complete self-paced modules for each of the 5 certification levels for the IRS. You can also create an account and complete the certification exam once you have reviewed the content. If you complete the certification test and would like to volunteer with us, be sure to email us your certificate at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Please contact our Volunteer Coordinator, Eurana Horton at This email address is being protected from spambots. You need JavaScript enabled to view it. or call/text (502) 544-8372 for Link & Learn password and any training questions.

Prosperity Now: VITA-Train

The VITA-Train program consists of 12 self-paced modules that will walk you through the basics of the VITA program and income tax preparation. 

Publication 4012 - Study Guide
Publication 4012 - Test Booklet

The ultimate resource guide for use during training and during tax season. 

Publication 6744

This publication contains all of the certification tests issued by the IRS. You can submit your answers and get your certification certificate creating an account and submitting your test answers on the Link and Learn Taxes website linked in above. 

TaxSlayer Practice Lab

Some comments from our Volunteers

"VITA enabled me to fulfill two important aspects my life: Service and Professional Development."

"The personal interactions I encountered throughout serving for the VITA program have further developed me both personally and professionally."